Preparing for a crisis

Sunday, July 24, 2005

Q: "What best practice ideas do you have for communicating a disaster recovery plan to users of business and finance systems?"

The following response came from Judy Jones of The New York Times Company:

A: "We have extensive documentation for each work group, including up-to-date telephone and e-mail (not work e-mail addresses) trees.

And we have hot sites that can be established within a few hours and allow all essential business operations to function.

We’ve had run throughs of scenarios, which have revealed some issues and have led to new approaches.

We also have a 'dark' 800 phone number and website that can be switched on in case of need. All employees have the phone number and web address on stickers on their ID cards, desktop phones and on bulletin boards, etc."

Blogged on 10:15 AM by Upay

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