 |
|
|
Sprint Teaches for Retention Friday, September 16, 2005 Sprint Teaches for RetentionWhen the company realized that turnover in its customer service organization was significant, Sprint started a program called Talentkeepers that taught its leaders practices for better retention. The program reduced turnover in some areas by 40 percent in 2003, and resulted in improved customer satisfaction scores and higher one-call resolution rates. Sprint ranked #4 in the 2005 Training Top 100, Training magazine's annual ranking of organizations that excel at training and development. The Training Top 100 is determined by assessing a range of qualitative and quantitative data, including financial investment in employee development and how closely training efforts are linked to business goals.
Comments:
Post a Comment
~~~ |
.:Find Me:. If you interested in content, please contact the writer .:acquaintances:.
The Enterprise .:Publications:.
Telegram Buat Dian .:Others:.
The Speech Blog .:New Books:. .:talk about it:.
.:archives:.
.:credits:.
|
